Shipping policy

We do our best to get your order to you as fast as possible, but cannot guarantee delivery times. Our parcel handler's shipping/transit times are based on a M-F business day schedule and do not include processing times, especially during holidays.

We know how important it is to get your order to you as fast as possible. We do our best to process and ship all orders quickly. Items in-stock in the warehouse usually leave within 24 hours. Items pulled from our retail locations can take 2-3 business days processing time. Items that ship from the manufacturer will take longer and are different for each case.

Times for delivery are guidelines only and based on the business day schedule. Actual times may vary based on location, processing times, weather and road conditions.

Please note that order processing times and transit time are different. An order will take time for our staff to receive and prepare to be shipped. The transit time begins once picked up by the shipping carrier.

You will receive a confirmation e-mail with a tracking number as soon as your order ships. Please allow 24-48 hours for your order status information to be available on the shipping carrier’s website. Some items within the same order may ship in separate packages. You may receive a shipment directly from our suppliers.

If there is a change or issue you may be contacted by email or phone for confirmation. Your order will be put on hold pending your response. We will make several attempts to contact you. If we receive no response within 5-10 business days, your order will be cancelled and a refund will be issued.

If an order was placed after 2:00pm ET, or over a holiday, the order will begin processing the next business day.

Need Help? For the fastest response please email us at help@gobootcountry.com. Due to office staff working remotely at times, email is the very best way to start a conversation.

You are welcome to call the office and have the option to leave a voice message: 513-248-2668.