Orders and Shipping Information

Shipping Policy:

We know how important it is to get your order to you as fast as possible. We do our best to process and ship all orders quickly. Items in-stock in the warehouse leave within 24 hours. Items pulled from our retail locations can take 2-3 business days processing time. Items that ship from the manufacturer will take longer and are different for each case.

Times for delivery are guidelines only and based on the business day schedule. Actual times may vary based on location and processing times. We cannot guarantee delivery times, but it is our priority to always get the items shipped as quickly as possible.

You will receive a confirmation e-mail with a tracking number as soon as your order ships. Please allow 24-48 hours for your order status information to be available on the shipping carrier’s website. Some items within the same order may ship in separate packages. If there is a change or issue you may be contacted by email or phone for confirmation. You may receive a shipment directly from our suppliers. It is normal that the package slip numbers, and other information may not match with your original invoice if the item comes from the supplier. 

If an order was placed after 2:00pm ET, or over a holiday, the order will begin processing the next business day.

If you have any questions, for the fastest response please email us at help@gobootcountry.com.

*Some of our office staff are currently working remotely a few days of the week. Email is the best way to start a conversation.

You are welcome to call the office If you want to leave a message: 513-248-2668.

Shipping Times:

Order Amount

3-5 day

2nd day

Next day

Under $75.00

Free

$24.99

34.99

$75.00 & above

Free

$19.99

$29.99

All orders receive free standard shipping. Please see the chart above for expedited shipping options

*Shipping times in the table are based on business day schedule and do not include processing times.

Orders Outside the Contiguous U.S.:

We currently only ship within the contiguous United States (also known as the United States Mainland) which does not include Alaska, Hawaii, or any other territories under the control of the United States. If you are outside our shipping area and place an order through the website, it will be cancelled. We apologize for any inconvenience this may cause. We hope to be able to expand our shipping reach soon!

We can only ship Rocky® products to customers within the United States of America and its territories.  

Cancellations:

Once an order has been placed it is submitted into processing and there is only a small window in which it can be cancelled. To see if your order can be cancelled please email us at help@gobootcountry.com. If we cannot cancel your order you can return it to us for a refund. Shipping fees are non-refundable, and customer is responsible for return shipping fees. We reserve the right to cancel any order at any time, for any reason, especially if the order is suspected to be fraudulent under any circumstance.

Payment Methods:

We accept PayPal, Shop Pay, Apple Pay, Visa, MasterCard, Discover, and American Express. We do not accept foreign currency or credit cards with billing information that is out of the United States. Only credit cards issued by US banks are accepted for payment.

Package Disclaimer:

*We are a local family owned business that started in an old house where the owner actually lived and worked! Now we have four retail locations, and no one lives in the stores anymore, but we still have that small family home, well-loved spirit and atmosphere. Most of our inventory is stored at our brick and mortar locations for easy access to our customers. Space is limited so all of our boots are stored on shelves, out of their boxes, for easy browsing and to provide space for MORE BOOTS! Not all boxes are kept (due to limited space) and you may receive your item in a box other than its original. We do not sell used goods, and we make every effort to find a box that is appropriate for the item ordered. If you are buying the item as a gift and would like to have the original manufacturers packaging, please call or email so an order can be placed for an original packaged item (please note shipping times may be extended with this method). 

For the fastest response please email us at help@gobootcountry.com.

Some of our office staff are currently working remotely a few days of the week. Email is the best way to start a conversation.

 

Exciting news!

We have partnered with Route allowing you to visually track all your orders for FREE! We also offer Route package protection to help cover the cost of lost, damaged, or stolen packages!

Click here to find out all about how Route protects your package and how to file a claim!

 Route Shipping Protection Logo