Shipping, Returns & Exchanges
We offer a flat rate of $15.99 on all orders under $74.99. Any order $74.99 and over receives free shipping. We reserve the right to use the carrier of our choice for each individual order. We are currently using FedEx. Your order total will display the flat rate you pay if your order did not qualify for free shipping. If an order was placed after 3:30pm ET on Friday, or over a holiday, the order will be processed the next business day.
We currently do not offer expedited shipping on orders placed online. If you absolutely need to have an item expedited call 513-248-2668. You may pay for the expedited shipping fee over the phone. This is done on a case per case basis and may not be possible in all cases.
Orders usually ship within a one-two week time frame. However, if an item needs to be reordered from the manufacturer, shipping times will be extended slightly. If this is the case, or the item you ordered becomes backordered, you will receive an email or phone call confirming that you would still like to receive that item. No extra shipping charges will apply to you.
*Products usually leaves our facility within 1-3 days. Once they have left our facility, please allow an additional 1-3 days for delivery from the carrier. These ship times are not guaranteed, especially during the holiday season. We do our very best to get your items to you as fast as possible.
You may receive a shipment directly from our suppliers. The package slip numbers and other information may not match with your original invoice.
If you ordered two or more items, you may receive them in multiple shipments because of varying availability and shipping locations. We do not charge you extra shipping for split shipments.
What is Route+:
Boot Country is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. Route+ is optional, but highly recommended. If not selected, Boot Country is not responsible for damage, loss, or theft of packages.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
Help, my order is marked as delivered but it is not here!:
I selected to add Route+ Shipping Insurance to my order at checkout:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. Purchased Route+ and need to file a claim?
To file a ROUTE+ Claim click here
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form
Q: What if my order is damaged?
A: To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at email@example.com.
Q: What are Route's terms and conditions?
A: Route's terms and conditions are listed here:
Q: Is Route a licensed insurance company?
A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
I did not select to add Route+ Shipping Insurance to my order at checkout:
The shipping carrier is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from the carrier that the customer receives. If Route+ is not selected, Boot Country is not responsible for damage, loss, or theft of packages.
If you believe your package is lost, stolen or delivered to the wrong address, please file a claim with the carrier of your package.
First, check with other members of your household to see if someone might have received it. If no household member has it, look around your garage, side doors, bushes, and back porches. If you still cannot find it, the delivery might have been prematurely marked as delivered by the courier. It should show up in 1-3 business days. You may also call FedEx directly at 1 (800) 463-3339 to start a trace on your package to find out if the courier has delivered your package to a nearby location by mistake.
- We do not require a signature for our shipments unless you select that as a shipping option. We strongly recommend doing that, especially if you live in an apartment or area that has frequent package delivery problems. If you do not require a signature on your delivery, there is no guarantee that your missing package will be reimbursed.
Orders Outside the Contiguous U.S.:
We currently only ship within the contiguous United States (also known as the United States Mainland) which does not include Alaska, Hawaii, or any other territories under the control of the United States. If you are outside our shipping area and place an order through the website, it will be cancelled. We apologize for any inconvenience this may cause.)
We ship Rocky® products only to customers within the United States of America and its territories.
We accept Visa, MasterCard, Discover, and American Express. We do not accept foreign currency or credit cards with billing information that is out of the United States. Only credit cards issued by US banks are accepted for payment.
An order may be canceled prior to shipment by contacting us at 513-248-2668 ext.102 or firstname.lastname@example.org; shipment confirmations are sent via email soon after items have shipped. Once shipped, an item may be returned for credit (see returns section). Shipping fees are non-refundable, and customer is responsible for return shipping. We reserve the right to cancel any order at any time if the order is suspected to be fraudulent under any circumstance.
Holiday Shipping Disclaimer
We currently do not offer expedited shipping on orders placed online. If you would like an item to be expedited please call the office at 513-248-2668 ext.102, to discuss the best method with a sales associate.
*Please keep this in mind for holiday shopping. Items tend to be back-ordered more often and for longer periods during the holidays because of high demand. We always try our best to ship items as soon as possible. If you are concerned about shipping times please call to discuss the best method for insuring that shipment arrive by desired date. 513-248-2668
*Please note that we have a brick and mortar location where we store our inventory. Space is limited and we recycle our boxes to help the impact on the environment. If you come into one of our locations you will notice all of our boots are stored on shelves, out of their boxes, both for easy browsing for the customer, and to provide space for more boots! Not all boxes are kept (due to limited space) and you may receive your item in a box other than its original. We do not sell used goods, and we make every effort to find a box that is appropriate for the item ordered. If you are buying the item as a gift and would like to have the original manufacturers packaging, please call the corporate office (1-513-248-2668 ext.102) so an order can be placed for an original packaged item (please note shipping time will be extended with this method). We appreciate your patience with this cork, we are growing and looking to acquire more space to store original packaging.