Order Processing and Shipping Information
Order Processing & Shipping Policy:
**The health and safety of all our team members is our number one priority. Recently, procedures and policies have been put into place as a result of COVID-19 that results in slower handling time. We appreciate your patience while we keep our warehouse and shipping partners safe. Please allow some extra time for your order to arrive as we have been advised by our shipping carriers.
We do our best to get your order to you as fast as possible, but cannot guarantee delivery times.
Our parcel handler's shipping/transit times are based on a M-F business day schedule and do not include processing times, especially during the holidays and Covid-19.
We know how important it is to get your order to you as fast as possible. We do our best to process and ship all orders quickly. Items in-stock in the warehouse usually leave within 24 hours. Items pulled from our retail locations can take 2-3 business days processing time. Items that ship from the manufacturer will take longer and are different for each case.
Times for delivery are guidelines only and based on the business day schedule. Actual times may vary based on location and processing times. We cannot guarantee delivery times, but it is our priority to always get the items shipped as quickly as possible.
You will receive a confirmation e-mail with a tracking number as soon as your order ships. Please allow 24-48 hours for your order status information to be available on the shipping carrier’s website. Some items within the same order may ship in separate packages. You may receive a shipment directly from our suppliers. It is normal that the package slip numbers, and other information may not match with your original invoice if the item comes from the supplier.
If there is a change or issue you may be contacted by email or phone for confirmation. Your order will be put on hold pending your response. We will make several attempts to contact you. If we receive no response within 5-10 business days, your order will be cancelled and a refund will be issued.
If an order was placed after 2:00pm ET, or over a holiday, the order will begin processing the next business day.
Need Help? for the fastest response please email us at email@example.com. Some of our office staff are currently working remotely a few days of the week. Email is the very best way to start a conversation.
You are welcome to call the office If you want to leave a message: 513-248-2668.
$75.00 & above
All orders above $75 receive free standard shipping. Please see the chart above for expedited shipping options
*Shipping times in the table are based on business day schedule and do not include processing times. They are not guaranteed and depend on the carrier.
Orders Outside the Contiguous U.S.:
We currently only ship within the contiguous United States (also known as the United States Mainland) which does not include Alaska, Hawaii, or any other territories under the control of the United States. If you are outside our shipping area and place an order through the website, it will be cancelled. We apologize for any inconvenience this may cause. We hope to be able to expand our shipping reach soon!
We can only ship Rocky® products to customers within the United States of America and its territories.
We can only ship Timberland and Timberland Pro products to customers within the United States. We cannot ship Timberland outside of the 50 United States.
Once an order has been placed it is submitted into processing and there is only a small window in which it can be cancelled. To see if your order can be cancelled please email us at firstname.lastname@example.org. If we cannot cancel your order you can return it to us for a refund. Shipping fees are non-refundable, and customer is responsible for return shipping fees.
We reserve the right to cancel any order at any time, for any reason, especially if the order is suspected to be fraudulent under any circumstance.
If there is an issue you may be contacted by email or phone for confirmation. Your order will be put on hold pending your response. We will make several attempts to contact you. If we receive no response within 1-10 business days, your order will be cancelled and a refund will be issued.
We accept PayPal, Shop Pay, Apple Pay, Visa, MasterCard, Discover, and American Express. We do not accept foreign currency or credit cards with billing information that is out of the United States. Only credit cards issued by US banks are accepted for payment.
We are a local family owned business that started in an old house where the owner actually lived and worked! Now we have four retail locations, and no one lives in the stores anymore, but we still have that small, well-loved, family home spirit and atmosphere. Most of our inventory is stored at our brick and mortar locations for easy access to our customers. Space is limited so all of our boots are stored on shelves, out of their boxes, for easy browsing and to provide space for MORE BOOTS! Not all boxes are kept (due to limited space) and you may receive your item in a box other than its original. We do not sell used goods, and we make every effort to find a box that is appropriate for the item ordered. If you are buying the item as a gift and would like to have the original manufacturers packaging, please call or email so an order can be placed for an original packaged item (please note shipping times may be extended with this method).
For the fastest response please email us at email@example.com.
If your package is marked as delivered but you cannot find it, there are a few things you can do.
- Speak directly with either your postal carrier (if package sent via USPS) or FedEx driver (if package sent via FedEx). Ask them if they remember delivering your package on the day/date it was supposed to be.
- Reach out to your neighbors. It's possible the package was delivered to the wrong address.
- See if someone else accepted the delivery at your location (e.g., a sibling or house mate).
- Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.
- Carrier may have placed it in a safer location, please check:
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Carrier may have placed it in a safer location, please check:
- In rare cases, package may show as 'delivered' but could take additional 24 hours.
In addition, please consider the following steps:
- Verify the shipping address
- Double check with the person who placed the order
- Look for a notice of attempted delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
If after 24 hours you have been unable to locate your package, please contact the carrier so that they can create a case and attempt to locate the missing package.
If your package was shipped with FedEx:
Please contact FedEx Customer Service at 1.800.GoFedEx (1.800.463.3339) or visit the following link for other ways to contact their customer support to start a case to locate your package:
If your package was shipped with USPS:
Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package and ask for the details of that day's delivery. USPS is used to these questions and will generally provide helpful information. You can call or send them an email. Here is a link to help you find your local office or start an email for support:
Boot Country Inc, is not required to reimburse OR re-ship orders that were mis-delivered by the carrier or stolen from a property. Thank you for understanding!