FAQs

Stores

What kind of boot services do Boot Country | Work Country retail locations offer?

Boot width stretching, hat brim shaping, and western boot tipping.

What shoe repair businesses do you recommend around here for resoling and other boot/leather repairs?

Tri-County
Lee Shoe Repair
11974 Lebanon Rd.
Cincinnati, OH 45241

NKY
Hanlin Shoe Repair
7834 US-42
Florence, KY 41042

Do your stores offer layaway?

At this time we offer layaway financing for purchases made in store. This excludes purchases made at our Dayton, OH location. Boot Country | Work Country of Dayton does not offer layaway.

Online Returns and Exchanges

How do I begin to return my purchase?

Request return authorization by emailing help@gobootcountry.com. Provide your order number and reason for return. Pictures are required if requesting return for defect or damaged reasons.

What do I do once my return is approved?

If approved, you will receive a generated label for your return. Place this label on the box you’re returning your purchase in. Make sure to include the original receipt or packing slip in the box. It is also helpful if you write your order number on the outside of the box. If we cannot identify the person who ordered the items, we won't be able to give a refund. There is a $10 shipping fee for returns that will be deducted from your refund. 

Then what do I do?

Ship it! After we've received and inspected the item(s) and they follow the return guidelines, your return will be processed within 3-14 business days in your original form of payment.

Can I return online purchases in store?

If you live near a Boot Country | Work Country store, feel free to return there! Make sure to bring proof of purchase with you.

Can I return store purchases online?
No. At this time purchases made at a store, must be returned to one of our four retail locations. 

Can I use my own return label?

At this time you must request a return label from us. If you would like a specific carrier, please make sure to state that in your return request email. 

Do you accept collect on delivery (COD) packages?

No we do not.

Do you accept worn or used returns?

No we do not.

How long will it take to get my refund?
Refunds are processed within 3-5 days of receiving the return and inspection. It can take 3-14 days to see the refund on your credit card. If you've received your refund confirmation email but haven't seen your refund post to your account, first contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.