Thank you for purchasing from us and supporting our small family-owned business. We hope you love what you buy at Boot Country! However, sometimes things just don't work out, we get it. You can return your item(s) for a refund within 45 days of purchase. For online returns, there is a $10 shipping fee that will be deducted from your refund.
Returns must be unworn, unused, and in the original packaging (e.g. boot box). Merchandise that does not meet this criteria will not be accepted for a refund. If you return an item that is dirty (pet hair, dust, mud, scratches, etc) we may refuse the refund or deduct a 20% handling fee from your refund. Only regular stocked items may be refunded - discontinued items cannot be refunded. Those items will be marked as final sale.
If you live near a Boot Country | Work Country Store, feel free to bring your return in-store to one of our four locations. Make sure to bring proof of purchase with you.
Here’s how our online return process works:
- Request return authorization by emailing email@example.com. Make sure to provide your order number and reason for return. Pictures are required if requesting return for potential defect.
- If approved, you will receive a generated label for your return. Place this label on the box you’re returning your purchase in.
- Make sure to include the receipt or packing slip in the box. It is also helpful if you write your order number on the outside of the box. If we cannot identify the person who ordered the items, we won't be able to give a refund. *There is a $10 shipping fee for returns that is deducted from your refund.
- Ship it! After we've received and inspected the item(s) and they meet the return guidelines, your return will be processed within 3-14 business days in your original form of payment.
- We are unable to accept collect on delivery (COD) packages.
- We are not able to compensate you if we do not receive the package and we are not responsible for lost or stolen packages.
- All Shipping fees are non-refundable, and customer is responsible for return shipping.
How do I return a gift?
At this time, all refunds will be processed to the original form of payment. You must follow the steps for returns above. You will need to know the order number and name of the purchaser.
Looking to Exchange? You must follow the same process for returns and place a new order for the item you would like instead. Let us know you're interested in exchanging and we can provide you with a $10 discount code for your next purchase! We are working to implement an more streamlined exchange process for our valued customers.
For the fastest response, please email firstname.lastname@example.org.
You can call us at 513-248-2668. Customer service is not open on the weekends. We are available M-F from 8am-4pm EST. If you call or email outside of these hours, we will get back with you as soon as possible during normal operating hours.