Frequently Asked Questions

  • How do I return my purchase?
  • How do I return a gift?
    • The return will be processed to the purchaser. You will need to follow the steps for returns below.
  • Can I exchange my order?
    • We do not process exchanges at this time; however, you may order a replacement item at any time by placing a new order. You may return your original order for a refund, following the return guidelines below.
  • How long will it take for me to get a refund?
    • 3-14 business days.
  • My refund is missing!
    • If you haven’t received a refund yet, first check your bank account again. If the return has not been credited to your account, contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at

Your return must follow the guidelines below or no refund will be given. If you have questions, please email us at


We hope you love what you buy at Boot Country! However, if you don’t, you can return your item(s) for a full refund within 30 days of purchase. Returns need to be unworn, unused, and in the original packaging (e.g. boot box) and with all original tags still attached. Merchandise returned without original tags may not be accepted for a return. Only regular priced items may be refunded - discontinued and sale items cannot be refunded. We are not able to compensate you if we do not receive the package.

If you live near a Boot Country store, feel free to return there. Make sure to bring proof of purchase with you.

Here’s how our online return process works:

  1. Print out and complete the Merchandise Return Form.
  2. Make sure that your Merchandise Return Form and the original receipt or packing slip are both in the original packaging. If we cannot identify the person who ordered the items, we won't be able to give a refund.
  3. Ship package with item, original receipt, and Merchandise Return Form using your delivery method of choice. If you receive a refund, the cost of shipping will be deducted from your refund. (Note: we do not reimburse shipping fees. We also strongly encourage getting trackable shipping service and shipping insurance for purchases over $75.)
    • We are unable to accept collect on delivery (COD) packages.

Address your return to:

Boot Country Web Returns
1179 US RT 50
Milford, OH, 45150
United States

  1. Your return will be processed within 3-14 business days in your original form of payment.

Need help?
For the fastest response, please email or call us at 513-248-2668. Customer service is not open on the weekends. We are available M-F from 8am-4pm EST. If you call or email outside of these hours, we will get back with you as soon as possible during normal operating hours.