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Refund policy
Thank you for purchasing from us and supporting our small family-owned business. We hope you love what you buy at Boot Country! However, sometimes things just don't work out, we get it.
Your return must follow the guidelines below or no refund will be given. If you have questions, please email us at help@gobootcountry.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on items marked as final sale or gift cards
RETURNS
- Returns must be unworn, unused, and in the original packaging (e.g. boot box). Product must not show any signs of wear. Merchandise that does not meet these criteria will not be accepted for a refund. Any items sent to us in non-refundable condition will be field destroyed or donated. Please only walk on carpeted areas until you have determined your boots fit the way you like.
- You can return your item(s) for a refund within 30 days of purchase.
- For online returns, there is a $15 return shipping fee per item returned that will be deducted from your refund.
- All Shipping fees are non-refundable
- Only regular stocked items may be refunded - discontinued items cannot be refunded. Those items will be clearly marked as final sale.
- If you live near a Boot Country | Work Country Store, feel free to bring your return in-store to one of our four locations. Make sure to bring proof of purchase with you.
- In-store purchases are not returnable online. They must be returned to one of our retail locations.
- Once received in the warehouse, please allow 2-5 business days for items to be inspected and return to be processed.
How to return:
- Visit the RETURN PORTAL to generate your return label. You will need your order number and the zip code from the order.
- You will receive a FedEx label via email. Place this label on the box you’re returning your purchase in. (Check your spam folder if you don’t see it in your inbox.)
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Make sure to include the receipt or packing slip inside the box. The shipping industry has many obstacles and the labels can become unreadable. If we cannot identify the person who ordered the items, we won't be able to give a refund.
*There is a $15 return shipping fee per item returned that is deducted from your refund. - Ship it! Take your package to any FedEx drop off location. Visit their website for a location near you and loads more info on how drop off works: https://www.fedex.com/en-us/shipping/drop-off-package.html
- After we've received and inspected the item(s) and they follow the return guidelines, your return will be processed within 3-14 business days in your original form of payment.
- We are unable to accept collect on delivery (COD) packages.
- We are not able to compensate you if we do not receive the package and we are not responsible for lost or stolen packages.
How do I return a gift?
At this time, all refunds will be processed to the original form of payment. You must follow the steps for returns above. You will need to know the order number and name of the purchaser.
DEFECTS
Defect claims are handled based on the specific manufacturer and what their policy is. First, pictures are required if requesting return for defect or damaged reasons. Please send pictures showing the following to help@gobootcountry.com:
If the vendor deems the item defective and the item is available a replacement can be sent. If the item is not available a refund will be issued.
*Do not send defect back as a regular return. Refund will be denied.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@gobootcountry.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Need help?
For the fastest response, please email help@gobootcountry.com.
You can call us at 513-248-2668. Customer service is not open on the weekends. We are available M-F from 8am-4pm EST. If you call or email outside of these hours, we will get back with you as soon as possible during normal operating hours.