Route Shipping Protection and Tracking

Boot Country | Work Country Logo+Route Insurance Logo

Boot Country Inc. is proud to partner with Route, the leader in package protection and tracking solutions. Your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
Route Claims and Issues Policies GraphicRoute Insurance Logo

Q: What is Route?

A: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. We cover the cost of Route+ as an added value so you know your order is protected! You can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." If your order was over $100 USD a police report is required to file a claim.

Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint. 

Need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

 

General shipping, tracking, and claims questions

Q: What do I get when I insure my order with Route+?

A: Route+ is premium package protection for your online orders. When you have Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: How do I file a claim for my lost, stolen, or damaged order?

A: After checkout from our website, you should have received a confirmation email from Route with a link to file a claim. If not, you can also file a claim here:

https://claims.route.com/

Note: Make sure to have the email address and order number we sent you or the Route Order ID ready to use with the claim form.

Q: Where is my order?

A: Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

Q: Does Route+ cover stolen items?

A: Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds. If your order was over $100 USD a police report is required to file a claim.

Q: What if my order never arrives?

A: Because you have Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

Q: What if my order is damaged?

A: Because you have Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Note: If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at help@gobootcountry.com and we will be happy to work with you to remedy the situation.

Q: What are Route’s terms and conditions?

A: Route’s terms and conditions are listed here:

https://route.com/terms-and-conditions/

Q: Is Route a licensed insurance company?

A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

 

Click here to read Boot Country's Shipping Policy Information